Dental · Implants · CBCT Surgery
Century Dental Clinic
A bilingual receptionist that answers the moment patients reach out
Challenge
Century Dental serves a predominantly Chinese-Canadian community in Richmond, offering everything from routine cleanings to CBCT-guided implant surgery. With complex treatment options and a bilingual patient base, after-hours inquiries routinely went unanswered — meaning new patients were lost before they ever booked a first appointment.
Solution
CytoWorld deployed a bilingual front desk agent that handles new patient intake, explains treatment options (including implants, CBCT, whitening, and orthodontics), answers CDCP insurance questions, and books appointments — in English, Mandarin, and Cantonese, 24 hours a day.
Agents Deployed
Century Dental Bilingual Front Desk Agent
New patient intake, treatment explanation, CDCP insurance guidance, appointment booking
What it does
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