SmartWasp Packaging Machines

SmartWasp manufactures industrial packaging machines and sells internationally. Two pain points defined their business: first, overseas sales leads arriving during Chinese off-hours (midnight to 6am) went unresponded — a critical window when buyers in Europe and North America were actively researching. Second, after-sales technical support required specialized engineering knowledge that was siloed within a small team, creating response bottlenecks when multiple international clients needed help simultaneously.

CytoWorld deployed two specialized agents. The export sales agent handles inbound international inquiries 24/7 — qualifying leads by industry, machine type, and production scale, then routing hot prospects to the sales team. The after-sales engineer agent encapsulates the technical knowledge of SmartWasp's engineering team, providing bilingual (Chinese/English) troubleshooting guidance, maintenance schedules, and parts identification to international clients remotely.