One AI Agent, Four TCM Clinics: How Canadian Western TCM Unifies Patient Care Across Greater Vancouver
“Heritage medicine, attentively practised.” That’s the promise behind Canadian Western TCM, the leading Traditional Chinese Medicine group across Greater Vancouver — four clinics and more than 30 BC-registered practitioners. Keeping that promise consistent across four front desks is where it gets hard.
The challenge
Managing patient intake across four locations, handling ICBC direct-billing questions, and keeping the same standard of care in both English and Chinese is a real coordination problem. Each clinic answering its own phone means patients get a different experience depending on where they call — and every repeated ICBC question is time a busy front desk doesn’t have.
The solution: one agent for the whole group
CytoWorld is deploying a multi-location front desk agent that works across all four clinics at once. It handles patient intake, routes each caller to the nearest or most appropriate location, explains treatments and pricing, walks patients through ICBC inquiries, and books the appointment — in English, Mandarin and Cantonese.
Because it’s one agent on one shared standard, a patient gets the same accurate, on-brand welcome whether they reach the Richmond clinic or any of the others.
The results
- 4 clinic locations unified under one agent
- 30+ BC-registered practitioners covered
- 3 languages — English, Mandarin and Cantonese
Running a multi-location clinic group? Book a free 15-minute consultation and see how one AI front desk covers every location.
