Booking Beauty Leads Around the Clock: How EverYoung Stopped Losing Late-Night Enquiries
In medical aesthetics, the best leads arrive at the worst time. Clients compare treatments and prices late at night, long after the last staff member has gone home. If no one answers at 11pm, that high-intent enquiry is gone by morning.
The challenge
EverYoung, a Vancouver laser and skin clinic, was losing a real share of its strongest leads every week — simply because nobody was available after hours. And these aren’t questions a generic chatbot can handle: explaining the difference between BBL, Morpheus8 and laser resurfacing takes genuine expertise.
The solution: a sales agent that knows every treatment
CytoWorld deployed a sales-and-front-desk AI agent trained specifically on EverYoung’s full treatment catalogue. It qualifies each lead by skin concern, explains the relevant treatments with accurate clinical detail, gives pricing tiers, and books the consultation — any time of day or night.
The results
- 3× faster lead-to-booking
- 0 min average first-response time, 24/7
- +45% after-hours consultation bookings
- 100% of treatment queries answered accurately
“Now every late-night enquiry gets a real answer, and the bookings are waiting for us by morning.”
— EverYoung Clinic Manager
Losing after-hours leads at your clinic? Book a free 15-minute consultation and see what an AI front desk catches overnight.
