After the Clinic Closes: How Sky TCM Keeps Booking Patients Overnight
Sky TCM serves a bilingual Richmond community with acupuncture, cupping, herbal medicine and general TCM wellness consultations. Like many specialty clinics, its busiest booking window is the one nobody’s staffing.
The challenge
The majority of booking inquiries arrived outside operating hours — and callers who didn’t get a response simply moved on to the next clinic they found online. Every after-hours question left unanswered was a patient lost.
The solution: a bilingual TCM agent that stays on
CytoWorld trained a bilingual TCM wellness agent that answers questions about treatments — acupuncture points, herbal medicine, cupping, moxibustion — explains what conditions each modality addresses, and books appointments. In both English and Mandarin, around the clock.
The results
- +35% more after-hours bookings captured
- −40% fewer calls left unanswered
- 24/7 availability in English & Mandarin
Losing after-hours patients at your TCM clinic? Book a free 15-minute consultation and let an AI agent keep booking while you’re closed.
