The Bilingual AI Receptionist That Books Every Patient the Moment They Reach Out
Century Dental serves a predominantly Chinese-Canadian community in Richmond, with everything from routine cleanings to CBCT-guided implant surgery. The problem wasn’t the dentistry — it was the phone after hours.
The challenge
With complex treatment options and a bilingual patient base, after-hours inquiries routinely went unanswered. And in dentistry, an unanswered enquiry is a new patient lost before they ever book a first appointment — they simply move on to the next clinic that picks up.
The solution: a bilingual front desk that never clocks out
CytoWorld deployed a bilingual AI front desk agent that handles new-patient intake, explains treatment options — implants, CBCT, whitening, orthodontics — answers CDCP insurance questions, and books the appointment. In English, Mandarin and Cantonese, 24 hours a day.
The moment a patient reaches out — at 11pm or on a Sunday — someone answers, accurately, and gets them booked.
The results
- −55% drop in appointment requests left waiting
- +38% more after-hours bookings captured
- 95% insurance-query accuracy
- 24/7 bilingual availability
“The moment a patient reaches out, they get a real answer and a booked appointment — even after hours.”
— Century Dental Clinic
Losing new patients after hours? Book a free 15-minute consultation and see what a bilingual AI receptionist catches overnight.
