Five Disciplines, One Front Desk: How Artemis Wellness Sends Patients to the Right Practitioner
Artemis Wellness offers registered massage therapy, physiotherapy, chiropractic, Traditional Chinese Medicine and kinesiology under one roof, in Richmond. That breadth is a strength — and a booking problem.
The challenge
For patients, figuring out which practitioner to book with was confusing, especially in Richmond’s predominantly Mandarin- and Cantonese-speaking community. The front desk spent hours a day answering the same intake questions, often switching languages mid-call, while ICBC direct-billing inquiries added another layer.
The solution: a trilingual intake agent that routes by symptom
CytoWorld built a bilingual booking and intake agent that interviews patients about their symptoms and goals, then recommends the most appropriate practitioner type. It explains each modality clearly, guides ICBC direct billing, and books the appointment — all in English, Mandarin or Cantonese, around the clock.
The results
- +41% new patient bookings
- 97%+ patients matched to the right practitioner
- 75% of ICBC queries self-served
- 3 languages — English, Mandarin, Cantonese
Multi-discipline clinic with a busy front desk? Book a free 15-minute consultation and see how AI routes each patient to the right practitioner.
